Your personal privacy is important to us. This policy explains how we collect, store, manage, process, and protect your personal information. It lets you know the types of information we might hold, how and where we’ll use it once it’s been collected and how we will keep it safe. We aim to always be very clear when we ask you to share any information with us and won’t do anything with it that is untoward.
What personal information we collect
We only collect personal information that is essential to our operation as a business and which allows us to fulfil our obligations to our customers, provide good customer service; maintain our records and accounts and to develop and promote our work, on and off stage.
We collect information from you in several different ways. Most of the information comes directly from you and with your consent when you sign up to our mailing lists. We also gather some information when you browse our website, answer a survey, participate in one of our productions or email us with feedback. This information may include:
- Prefix and name
• Email address
• Date of Birth / age
• Contact phone number(s)
• Transaction History
• Any donations made to tutti frutti
- Records of communications sent to you by tutti frutti or received from you
• Records of any volunteering by you with tutti frutti
• Photos, film and audio recordings of projects or performances
If you are a student, we may also collect:
- Name and location of college/university
• Name and location of community group
• Name of course
• Dates of course
On occasion we may collect sensitive classes of information. Examples of this might include a disability or the racial or ethnic origin of a person. This data is only collected with the explicit consent of the individual. Where this data is processed for purposes of monitoring and reporting it is always done so anonymously and the original document is destroyed.
We will always make it clear what data we are collecting from you during these transactions. Mostly it will be name and email address. We may take your postcode as well in order to map where our audience comes from.
The following data and information may also be collected automatically when you visit our website:
- IP address
• Referring website
• Web browser and device
• Time and date
• Web pages visited
• Geographical location
Depending on your own privacy settings you may give us permission to access information from your social media apps. We may also capture your image in photography or in the video recording of a production or special event. We will always ask for consent in these circumstances.
Our section on Cookies below explains how we use internet Cookies and how you can manage your own personal permissions.
What we use your information for
The information we collect about you helps us to provide you with the best service we can; to better understand what you need from us, and to make sure you don’t miss out on information about our new productions, events and special offers. If you select to receive emailed information from us, we will email you every few months. Our emails contain information on forthcoming productions, projects, company news, and our latest fundraising initiatives. For example, we may use your information to:
- Deliver information and process transactions with you
- Improve the service we offer you
- Understand how you want to be contacted. i.e. email, post, phone
- Contact you about what’s on, membership, news, and topics you’ve asked to hear more about.
- Create mailing lists to share information about our activities
- Gather feedback from you directly or by survey
- To alert you to opportunities to support tutti frutti through fundraising initiatives
We ask for your postcode so that we can track where our online audience is from in order to ensure that we are reaching a wide range of people, and are fulfilling our audience development objectives. It is for research purposes only, and will not be used in order to send you unsolicited mail.
If you opted to donate to tutti frutti through clicking on any of the donation links on our website, you will be transferred to our page on the Golden Giving website, which securely processes your donation on our behalf. They will share any personal data entered through their website with tutti frutti whilst processing the donation, according to your specified donation preferences. If as part of this process you have opted to receive information from tutti frutti, you will be subscribed onto our email list and receive future communications from us as outlined above. We would also like to contact you to thank you for your kind donation, but only if you have given us permission to contact you.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter or submit your personal details. We protect all the personal information we collect. Our computer network is protected.
We will never share your personal information with any third parties for marketing purposes. We will never sell, rent or trade your personal information.
To fulfil our contract with you it’s sometimes necessary for third party providers to have access to your data so that they can perform services on our behalf (for example, we use Mailchimp and Survey Monkey to send out email information), or the police or a regulatory or government authority investigating illegal activities. Sometimes we use Dropbox to store specific data, only core team members and relevant parties have access to the company Dropbox. The only personal information saved in dropbox belongs to those working for the company.
We’ll only keep information for as long as is reasonably necessary for the purposes set out in this notice and to fulfil our legal obligations. We’ll never keep more information than we need.
Some of the services on offer on our website use servers that are located outside the European Economic Area (EEA), this means that the personal information you provide could be transferred to countries outside the EEA, for example we may transfer your data to the USA via organisations such as Mailchimp. If your personal information is transferred outside of the EEA in this way, we will take steps to ensure that your privacy rights are protected as outlined here.
Although we will do our best to protect your personal data, we cannot guarantee the security of the data you transmit to our site as no transmission over the internet is 100% secure; any transmission of your data to us is therefore at your own risk.
You can stop receiving information once you’ve signed up
You are given the option to unsubscribe from receiving information from us with every newsletter that is sent to you by email. If you ask us to stop sending you direct marketing communications, we will and you can change your preferences at any time by contacting us on firstname.lastname@example.org.
Our cookies do not store information which is capable of directly identifying you (such as your name or address). You can choose whether to accept these cookies by amending or setting the controls on your browser to reflect your cookie preferences.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website e.g. Eventbrite for booking tickets. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
tutti frutti productions, Shine, Harehills Road, Leeds LS8 5HS. Email: email@example.com
Right of Access
You have the right to get the information we hold on you corrected. If you have any concern about the accuracy of your personal data, please let us know using the details below.
You have the right to be forgotten; if you would like us to remove the personal information we hold about you, please contact us using the details below.
You can request details of personal information that we hold about you by contacting us and providing a description of the information you would like to see, together with proof of your identity.
It is easy to access and amend the personal information that we hold on you. You can do this over the phone, via email, or in writing using the following details;
• by phone 0113 3880027
• by email, firstname.lastname@example.org
• by post to, tutti frutti, Shine, Harehills Road, Leeds LS8 5HS
You have the right to lodge a complaint with The Information Commissioner’s Office.
Further Information and updates to this notice
The tutti frutti website is owned and operated by tutti frutti productions Ltd (registered charity No. 274198). For the purpose of the Data Protection Act 1998 and EU GDPR the data controller is Emma Killick, Executive Director.
This notice was updated on 9 October 2018. It may be necessary to update it from time to time to reflect changes to our business operations or to legislation. Updates will be posted on this page – please check back from time to time. We may also inform you directly of any changes.